High performing managers are good coaches, creators of inclusive environments, supportive of career development, and strong communicators. Understanding these characteristics is the first step. High performing managers need data - they must know how their employees are feeling and they must be able to seamlessly and efficiently provide real-time feedback. This consistent exchange of ideas, thoughts, and suggestions fosters an inclusive environment with informed team members. Xpand Culture measures the feedback, tracks the impact, and delivers actionable steps to drive greater happiness.
One of the greatest factors for employee happiness is tied directly to psychological safety: Psychological safety refers to an individual’s perception of the consequences of taking an interpersonal risk or a belief that a team is safe for risk-taking in the face of being seen as ignorant, incompetent, negative, or disruptive. In a team with high psychological safety, teammates feel safe to take risks around their team members. They feel confident that no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea.
Are members of the team supported, encouraged, and included? Xpand Culture’s real-time event-based feedback allows employees to share how they feel and, in turn, allows managers and executive leaders to measure and track employee sentiment.
Finding a sense of purpose in work and its impact is an important measure of team effectiveness and individual employee engagement. The results of one’s work, the subjective judgement that your work is making a difference, is important for teams. Seeing that one’s work is contributing to the organization’s goals can help reveal impact.
The meaning of work is personal and can vary: financial security, supporting family, helping the team succeed, or self-expression for each individual, for example.
A feeling of sadness reveals employee disengagement. Leveraging Xpand Culture’s real-time feedback, managers will quickly see the team member is disengaged and can respond by engaging the employee’s strengths and identifying the team member’s motivation.
Structure and clarity: An individual’s understanding of job expectations, the process for fulfilling these expectations, and the consequences of one’s performance are important for team effectiveness. Xpand Culture reveals employee sentiments on a granular level, allowing immediate insight into team member’s feelings and the ability to act to eliminate feelings of frustration.